Trusting an untrained service advisor with your customers could be risky.
Every vague phone call, weak repair order, poor DVI review, unsupported estimate, and awkward customer conversation costs the shop time, trust, and money.
Champion University gives service advisors a real system before the pressure of the counter teaches bad habits — covering phones, intake, DVIs, CARFAX/history review, estimates, customer questions, follow-up, delivery, and front-counter leadership.
Built from a real repair shop
Proof-before-price DVI process
Books, courses, and 20-day desk-readiness path
Give Your Service Advisor the Foundation to Win
Whether they are brand new or already working the counter, every service advisor needs a clear foundation: how to handle phones, write better repair orders, review DVIs, build estimates, answer customer questions, prioritize work, follow up, and document decisions.
Champion University gives advisors that foundation through a structured system built around clarity, proof, consistency, and trust — so they are not left guessing when the pressure hits.
The Champion Difference
Most advisor training teaches what to say.
Champion University teaches what to check, what to verify, what to explain, and when to stop before guessing.
Advisors learn to guide customers with proof instead of pressure, present DVIs before price, connect estimates to real findings, use CARFAX/history responsibly, prioritize work ethically, follow up without sounding pushy, and document every decision.
The result is a service advisor who can protect the customer, support the technician, and keep the front counter moving with clarity, consistency, and trust.
What the Training Teaches
A Complete Front-Counter Training Path
From the first phone call to the final handoff, Champion University trains the skills that control the customer experience. Advisors learn how to handle phones, write better repair orders, review DVIs, use CARFAX/history responsibly, build estimates, answer questions, prioritize work, follow up, document decisions, and deliver the vehicle with confidence.
Talk up your brand
Choose the Advisor System That Fits Your Shop
Start with the books, train through the courses, or install the complete Champion Service Advisor System.
Advisor Book Library
The written Champion University standard for service advisors who need a clear reference system they can study, revisit, and apply at the counter.
Service Advisor Excellence Tier 1
Service Advisor Excellence Tier 2
Service Advisor Excellence Tier 3
The DVI Bible — Service Advisor Edition 2.0
Service Advisor Training Courses
A guided training path that teaches advisors how to apply the Champion standard through structured lessons, real shop scenarios, and practical front-counter skills.
Tier 1, Tier 2, and Tier 3 advisor courses
DVI Advisor training
Phone Skills
Communication Skills
Delivery Skills
Course assignments and application work
Complete Service Advisor System
The full Champion University advisor system for shops that want a repeatable way to train service advisors from role clarity to DVI decision-making, customer communication, follow-up, delivery, and manager-track leadership.
All advisor books
All advisor courses
DVI Advisor course
Phone, communication, and delivery skills
20-day desk-readiness path
Manager-track development structure
Frequently Asked Questions
Straight answers for shop owners, managers, and advisors before choosing the right training path.
The Complete System includes the advisor book library, Service Advisor Excellence Tier 1–3 courses, DVI Advisor training, Phone Skills, Communication Skills, Delivery Skills, and the 20-day desk-readiness path.
No. It works for brand-new advisors, developing advisors, experienced advisors who need more structure, and shop owners who want a repeatable training path for the front counter.
No. Champion University is built around clarity, proof, consistency, and trust. Advisors learn how to guide customers through DVIs, estimates, questions, prioritization, follow-up, and documentation without pressure tactics or robotic scripts.
No. The system is built around process, proof, and communication. It can be applied with any DVI-capable shop management system, though shops may need to adapt the workflow to their own software.
Start with the Complete Service Advisor System and follow the 20-day desk-readiness path. The goal is to build the advisor from role clarity to phones, intake, DVI review, estimate building, customer questions, follow-up, delivery, and front-counter control.
That depends on the package or license purchased. For shop-wide use, choose the package or team access option designed for multiple users.
Most training focuses on what to say. Champion University teaches advisors what to check, what to verify, what to explain, what to document, and when to stop before guessing. The goal is a front counter built on proof, not pressure.
Implementation support may be available separately depending on the package. The training is built to be usable on its own, but additional support can help shops install the process faster and more consistently.
Ready to Train the Advisor Your Shop Needs?
Give your front counter a system built on clarity, proof, consistency, and trust — not guessing, pressure, or trial and error.
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